Plugin Help & Support

Troubleshooting and general assistance with the Hotel Maps Pro WordPress Plugin

If you are experiencing any technical issues with the download, activation or usage of the Hotel Maps Pro WordPress plugin features we would recommend you check our Frequently Asked Questions section by clicking here. However, should you continue to experience problems one of our support gurus will be more than happy to assist.

To get started, please submit a support ticket below and provide as much information as possible so that we can do our best to replicate your environment. By submitting a support ticket you consent to us getting in touch with you in accordance with our privacy policy.

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience. For more information on how we use cookies and further details on how you can change your cookie preferences, see our cookie policy.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
__cfduid	1 month	The cookie is used by CDN services like Cloudflare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
cookielawinfo-checbox-analytics	1 year	This cookie is set by the cookie consent popup to record the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional	1 year	This cookie is set by the cookie consent popup to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others	1 year	This cookie is set by the cookie consent popup to record the user consent for the cookies in the category "Other".
cookielawinfo-checkbox-necessary	1 year	This cookie is set by the cookie consent popup to record the user consent for the cookies in the category "Necessary".
pum-hmp-*	1 month	These cookies are set by the Popup Maker plugin. The cookies are used to store the user's acknowledgement that important messages have been displayed.
uncodeAI.css	Session	This cookie is set by our WordPress theme to run the Adaptive Images System. These cookies contain runtime information about the viewport and screen resolution, this data is used on any page refresh to calculate the correct Adaptive Images. No personal information is stored within this cookie.
uncodeAI.images	Session	This cookie is set by our WordPress theme to run the Adaptive Images System. These cookies contain runtime information about the viewport and screen resolution, this data is used on any page refresh to calculate the correct Adaptive Images. No personal information is stored within this cookie.
uncodeAI.screen	Session	This cookie is set by our WordPress theme to run the Adaptive Images System. These cookies contain runtime information about the viewport and screen resolution, this data is used on any page refresh to calculate the correct Adaptive Images. No personal information is stored within this cookie.

Functional (Chat Widget)

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
tidio_state_*	Persistent	Set by Tidio to store your data, enabling our chat widget to load and function properly.

Advertisements

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customised ads.

Cookie	Duration	Description
_fbp	3 months	This cookie is set by Facebook to deliver advertisements to the user when they are on Facebook, or a digital platform powered by Facebook advertising, after visiting this website.
fr	3 months	This cookie is set by Facebook to show relevant advertisements to users, and measure and improve such adverts. The cookie also tracks the behaviour of the user across other websites that have either Facebook pixel or the Facebook social plugin installed.

Others

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
__hssc	30 minutes	This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
__hssrc	Session	This cookie is set by Hubspot. Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
__hstc	1 year 24 days	This cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_ga	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_gtag_UA_159299858_1	1 minute	This cookie is set by Google Analytics and is used to limit requests (throttle request rate).
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form.
hubspotutk	1 year 24 days	This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.

Plugin Help & Support

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